Frequently Asked Questions (FAQ) - MS Shop

FREQUENTLY ASKED QUESTIONS

When will I know my order has been accepted?

Once your payment method has been approved on the Checkout Page and you have accepted our Terms and Conditions, you will be redirected to a Thank You page on our website with information about your order. This page indicates that your order has been processed and you will receive an email from us at the email address you provided during the checkout process.

I haven’t received a confirmation?

If you cannot locate your confirmation email once you have placed your order, please check your spam/junk folder. If necessary, please check that your mailbox storage capacity hasn’t been exceeded. If you still can’t find your order confirmation email, please contact us at sales@mattseniorphotography.com or through our contact form.

Will the watermark be on the canvas?

The Matt Senior Photography watermark will be present in the corner of the physical canvas print, however, it will be much smaller in size than the watermark visible on the product images and it will also be slightly transparent.

Will the quality of the photographic print be better than the quality on the website?

Yes, the photograph quality on the canvas print will be much higher-quality and sharper than the photo quality on the website. The quality and image size has been reduced for the website to enable faster loading times.

What payment methods can I use?

The following methods are available: PayPal or card. We accept Visa, MasterCard and American Express cards.

Can I buy multiple canvases?

Yes, it is possible to purchase multiple items. For most countries, the delivery cost for each additional item is free. Please see our delivery prices page or our delivery tab on the product pages for more information on shipping costs and additional items.

How is my order packaged?

To ensure that your goods arrive undamaged, we only use high-quality packaging. The canvas prints are provided with extra edge protection to avoid any damage to the corners during transit.

Can I track my order?

We provide tracking information for orders placed in most countries we deliver to. You will receive an email with a tracking number once the package has been shipped. For more information contact us at info@mattseniorphotography.com.

What happens if I am not at home for the delivery?

If you’re not at home when delivery is attempted, the courier will keep hold of your package and leave a message. They will then attempt delivery on the following working day or will leave the package with a neighbour or in a safe area.

Can I return an item?

If your item arrived damaged, you can return it to us. Please take a few pictures of the damage and send a description of the damage and your order number to sales@mattseniorphotography.com. We will review your complaint and let you know how we can help as soon as possible. Please note, items that are not damaged cannot be returned.

Can I cancel an order?

Unfortunately, refunds cannot be given upon cancellation due to the fast processing time.

What if I haven’t received an invoice?

If you make your payment and haven’t received an invoice within 24 hours, please contact us at sales@mattseniorphotography.com or through our contact form.

Is express shipping available?

Unfortunately, there is no option to select a faster shipping method. Once your order has been confirmed, delivery can take up to 15 working days depending on location.

The delivery address I gave is incorrect or has changed. What should I do?

We regret that due to our quick order processing times, your delivery address in most cases cannot be changed once the order has been placed.

Are the canvas prints moisture resistant?

For ecological and health protection reasons, our canvas prints are printed exclusively with solvent-free inks. They are water resistant, however they can be sensitive to excessive moisture. With this in mind, ensure that prints are not hung up in rooms with high humidity levels, such as bathrooms. Never wipe your canvas with a wet cloth.

VISIT OUR SHOP

When will I know my order has been accepted?

Once your payment method has been approved on the Checkout Page and you have accepted our Terms and Conditions, you will be redirected to a Thank You page on our website with information about your order. This page indicates that your order has been processed and you will receive an email from us at the email address you provided during the checkout process.

I haven’t received a confirmation?

If you cannot locate your confirmation email once you have placed your order, please check your spam/junk folder. If necessary, please check that your mailbox storage capacity hasn’t been exceeded. If you still can’t find your order confirmation email, please contact us at sales@mattseniorphotography.com or through our contact form.

Will the watermark be on the canvas?

The Matt Senior Photography watermark will be present in the corner of the physical canvas print, however, it will be much smaller in size than the watermark visible on the product images and it will also be slightly transparent.

Will the quality of the photographic print be better than the quality on the website?

Yes, the photograph quality on the canvas print will be much higher-quality and sharper than the photo quality on the website. The quality and image size has been reduced for the website to enable faster loading times.

What payment methods can I use?

The following methods are available: PayPal or card. We accept Visa, MasterCard and American Express cards.

Can I buy multiple canvases?

Yes, it is possible to purchase multiple items. For most countries, the delivery cost for each additional item is free. Please see our delivery prices page or our delivery tab on the product pages for more information on shipping costs and additional items.

How is my order packaged?

To ensure that your goods arrive undamaged, we only use high-quality packaging. The canvas prints are provided with extra edge protection to avoid any damage to the corners during transit.

Can I track my order?

We provide tracking information for orders placed in most countries we deliver to. You will receive an email with a tracking number once the package has been shipped. For more information contact us at info@mattseniorphotography.com.

What happens if I am not at home for the delivery?

If you’re not at home when delivery is attempted, the courier will keep hold of your package and leave a message. They will then attempt delivery on the following working day or will leave the package with a neighbour or in a safe area.

Can I return an item?

If your item arrived damaged, you can return it to us. Please take a few pictures of the damage and send a description of the damage and your order number to sales@mattseniorphotography.com. We will review your complaint and let you know how we can help as soon as possible. Please note, items that are not damaged cannot be returned.

Can I cancel an order?

Unfortunately, refunds cannot be given upon cancellation due to the fast processing time.

What if I haven’t received an invoice?

If you make your payment and haven’t received an invoice within 24 hours, please contact us at sales@mattseniorphotography.com or through our contact form.

Is express shipping available?

Unfortunately, there is no option to select a faster shipping method. Once your order has been confirmed, delivery can take up to 15 working days depending on location.

The delivery address I gave is incorrect or has changed. What should I do?

We regret that due to our quick order processing times, your delivery address in most cases cannot be changed once the order has been placed.

Are the canvas prints moisture resistant?

For ecological and health protection reasons, our canvas prints are printed exclusively with solvent-free inks. They are water resistant, however they can be sensitive to excessive moisture. With this in mind, ensure that prints are not hung up in rooms with high humidity levels, such as bathrooms. Never wipe your canvas with a wet cloth.

VISIT OUR SHOP

When will I know my order has been accepted?

Once your payment method has been approved on the Checkout Page and you have accepted our Terms and Conditions, you will be redirected to a Thank You page on our website with information about your order. This page indicates that your order has been processed and you will receive an email from us at the email address you provided during the checkout process.

I haven’t received a confirmation?

If you cannot locate your confirmation email once you have placed your order, please check your spam/junk folder. If necessary, please check that your mailbox storage capacity hasn’t been exceeded. If you still can’t find your order confirmation email, please contact us at sales@mattseniorphotography.com or through our contact form.

Will the watermark be on the canvas?

The Matt Senior Photography watermark will be present in the corner of the physical canvas print, however, it will be much smaller in size than the watermark visible on the product images and it will also be slightly transparent.

Will the quality of the photographic print be better than the quality on the website?

Yes, the photograph quality on the canvas print will be much higher-quality and sharper than the photo quality on the website. The quality and image size has been reduced for the website to enable faster loading times.

What payment methods can I use?

The following methods are available: PayPal or card. We accept Visa, MasterCard and American Express cards.

Can I buy multiple canvases?

Yes, it is possible to purchase multiple items. For most countries, the delivery cost for each additional item is free. Please see our delivery prices page or our delivery tab on the product pages for more information on shipping costs and additional items.

How is my order packaged?

To ensure that your goods arrive undamaged, we only use high-quality packaging. The canvas prints are provided with extra edge protection to avoid any damage to the corners during transit.

Can I track my order?

We provide tracking information for orders placed in most countries we deliver to. You will receive an email with a tracking number once the package has been shipped. For more information contact us at info@mattseniorphotography.com.

What happens if I am not at home for the delivery?

If you’re not at home when delivery is attempted, the courier will keep hold of your package and leave a message. They will then attempt delivery on the following working day or will leave the package with a neighbour or in a safe area.

Can I return an item?

If your item arrived damaged, you can return it to us. Please take a few pictures of the damage and send a description of the damage and your order number to sales@mattseniorphotography.com. We will review your complaint and let you know how we can help as soon as possible. Please note, items that are not damaged cannot be returned.

Can I cancel an order?

Unfortunately, refunds cannot be given upon cancellation due to the fast processing time.

What if I haven’t received an invoice?

If you make your payment and haven’t received an invoice within 24 hours, please contact us at sales@mattseniorphotography.com or through our contact form.

Is express shipping available?

Unfortunately, there is no option to select a faster shipping method. Once your order has been confirmed, delivery can take up to 15 working days depending on location.

The delivery address I gave is incorrect or has changed. What should I do?

We regret that due to our quick order processing times, your delivery address in most cases cannot be changed once the order has been placed.

Are the canvas prints moisture resistant?

For ecological and health protection reasons, our canvas prints are printed exclusively with solvent-free inks. They are water resistant, however they can be sensitive to excessive moisture. With this in mind, ensure that prints are not hung up in rooms with high humidity levels, such as bathrooms. Never wipe your canvas with a wet cloth.

VISIT OUR SHOP

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FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

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